RETURN POLICY

Only products purchased from our online store (https://shop.kitchenaid.ph) are covered by this Return Policy. We only accept the conditions below:

  • If the item was damaged during shipment, we will replace the damaged part.
  • If the item arrived defective, it will be covered under our Warranty Policy.
  • If we shipped the wrong item, we will pull it out and reship the correct item.

 

All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at customersupport@focusglobalinc.com with the following information to avoid any delays in the review and approval process.

  • Reason for return, including photos or videos of the issue
  • Your Order ID
  • Your Name, Email, Address, and Daytime Phone Number

The actual item returned will still go through a final evaluation process before your refund can be processed.

REFUND POLICY

Your account will be credited within 7-10 business days once the item has passed the final evaluation process.

There are no fees to process refunds. However, payment transaction and shipping fees are non-refundable. 

This Return Policy was last updated July 19, 2021.

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