Order cut-off is at 7:00AM on business days. Orders made after 7:00AM will be processed the next business day. For example, if you order an item at 12:00PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.
The standard delivery schedule is as follows:
- Metro Manila – 3 to 6 Working Days
- Luzon – 5 to 8 Working Days
- Visayas and Mindanao – 7 to 14 Working Dates (Except Cebu City)
- Cebu City – 12 to 19 Working Days
Please note that the Delivery Lead Times only count working business days, not including Sundays and holidays.
We offer free shipping on all orders purchased through our online store
(https://shop.kitchenaid.ph). We will only cover shipping on the initial order. All additional shipping charges for any reason of any kind are the responsibility of the buyer.
Carriers Used And Delivery Time
The majority of shipments are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email. Depending on your distance from our warehouse in Mandaluyong, Philippines, please allow 4 to 10 working days for delivery. We do not offer express shipping and we do not ship outside of the Philippines.
Shipping Policies – Problems and Exceptions
If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If shipment is stolen or damaged due to delivery, please report the incident to Focus Global Inc. via email at firstname.lastname@example.org and provide the order number for resolution.
Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.
For Online Bank Transfer, Over The Counter (paid) and GCash Transactions:
Unfortunately, we currently do not accept cancellations for credit/debit card, online bank transfer, over the counter (paid), and GCash transactions.
For Cash On Delivery and Over The Counter (Unpaid) Transactions:
If a customer wishes to cancel an order, they are required to contact us immediately at (+63 2) 705-9999. Contacting us by phone ensures that we can forward your request to our warehouse for cancellation before it is processed. If the customer contacts us before the order has been processed, the order can be canceled and the customer will not incur any charges.
Note: We cannot guarantee the cancellation of your order if the item has already been shipped. If shipped, we will be unable to process your cancellation request and the item will be delivered to its destination.