Delivery Lead Times
Our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days.
Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.
The standard delivery schedule is as follows:
- Metro Manila – 1 to 2 business days
- Luzon – 5 to 8 business days
- Visayas and Mindanao – 7 to 14 business days (Except Cebu City)
- Cebu City – 12 to 19 business days
You can view the delivery lead time to your location here. Please note that the Delivery Lead Times only count working days, not including Sundays and holidays.
We offer free shipping on all orders P3,000 and above through our online store (https://shop.kitchenaid.ph). All additional shipping charges for any reason of any kind are the responsibility of the buyer.
Fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises are not covered in the shipping fee and will not be shouldered by Focus Global Inc.
Majority of orders are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email or SMS. We do not offer express shipping and we do not ship outside of the Philippines.
Problems and Exceptions
If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If shipment is stolen or damaged due to delivery, please report the incident to KitchenAid Philippines via email at email@example.com and provide the order number for resolution.
Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.